At ZS Stationery, we strive to ensure your complete satisfaction with every purchase. However, if you are not fully satisfied with your order, we’re here to help.

✅ Return Eligibility

• Damaged or Wrong Items: If you receive a damaged, defective, or incorrect item, please return it immediately at the time of delivery. No questions asked.

• Change of Mind: Unfortunately, we do not accept returns for items once delivery is completed unless there is a valid reason (e.g., product defect, incorrect item).

• Items Must Be:

  • Unused and in original condition

  • In original packaging with all tags/labels intact

  • Returned at the time of delivery

🔄 Exchange Policy

• We do not offer direct exchanges after delivery. However, if the issue is reported during delivery, we may replace the item on the spot if stock is available.

💳 Refund Process

• Refunds for eligible returns will be processed via:

  • Mobile payment (Bkash/Nagad/Rocket)

  • Bank transfer, or

  • Cash refund (in case of cash-on-delivery)

• Refunds will be initiated within 3–5 business days after confirmation.

🚚 Return Window

• Only at the time of delivery. Once the delivery team leaves, returns will not be accepted unless otherwise agreed in writing.